Refund & Cancellation Policy

Effective date: September 10, 2026

NudgeForge is a digital, subscription-based software product. There is no physical good shipped, so this policy covers cancellation and refund terms for your subscription rather than shipping or delivery. Payments are processed by Paddle, our merchant of record.

1. Cancelling Your Subscription

You may cancel at any time by emailing hello@compilerflow.com or through the customer portal link on your Paddle receipt. Cancellation stops future billing immediately; your seats keep access through the end of the billing period you have already paid for.

2. Refund Window

If you are not satisfied, you can request a full refund of any charge — whether it is your first payment or a later renewal — within 7 days of the date it was charged. Requests made after that 7-day window are not eligible for a refund except where required by applicable law.

3. How to Request a Refund

Email hello@compilerflow.com with the account email address and the approximate date of the charge you would like refunded, so we can locate it quickly.

4. Turnaround Time

We aim to review eligible refund requests within 2 business days. Once approved, funds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank or card issuer.

5. Exceptions

Charges outside the 7-day window are not refundable except where required by law. We may decline a refund, or revoke access already granted, if the account was suspended or terminated for violating our Terms of Service.

6. Questions & Disputes

Contact hello@compilerflow.com. We aim to respond within 2 business days and resolve most billing disputes within 7 business days of first contact.

7. Changes to This Policy

We may update this policy from time to time; the effective date above reflects the most recent revision. Changes apply to charges made after the update, not retroactively.